SPEAKERS

Raul V. Rodriguez

Vice President, Woxsen University

Dr. Raul V. Rodriguez is Vice President at Woxsen University, India and Sir Cary Cooper Professor of Organisational Behaviour. A computational social scientist, he specializes in human-centred AI, AI governance, cognitive psychology, organisational behaviour, and the future of work. His work explores the intersection of technology, human decision-making, and organizational dynamics. Dr. Rodriguez has delivered approximately 180 invited keynotes, panels, and chaired sessions across six continents, including engagements with the World Economic Forum, Web Summit, World Summit AI, NASSCOM, CII, and IATA. He also serves as an expert with UNESCO and the European Commission. In 2026, he was named among the Best 40 Under 40 Business Professors by Poets & Quants.

Dr. Michelle Rozen

Dr. Michelle Rozen is a behavioral scientist, keynote speaker, and founder of The Dr. Rozen Institute, the research engine behind her enterprise frameworks. A USA Today and Success Magazine bestselling author and three-time TEDx speaker, she has worked with leaders from global organizations including Johnson & Johnson, Coca-Cola, and Bank of America. Her specialties include human performance, organizational change, leadership, and human adaptation to artificial intelligence. Her landmark research examines the 6% of high achievers who rise above disruption, informing science-backed frameworks that help leaders remain sharp, relevant, and ahead amid technological transformation and relentless change. Through her research, writing, and speaking, Dr. Rozen helps organizations rethink how they navigate transformation and move forward.

Ayhee Campos

Chair, Board of Trustees, IBPAP

Country Head, Infosys BPM Philippines

Ma. Rhodora “Ayhee” Campos is Chairperson of the IT and Business Process Association of the Philippines (IBPAP). She also serves as Country Head and Business Head of Infosys BPM in the Philippines and Malaysia, overseeing operations, transformation initiatives, and the expansion of the company’s footprint. She is a member of the Infosys BPM Leadership Council and leads diversity, equity, inclusion, and belonging efforts across Asia Pacific. With 28 years of leadership experience across telecommunications, customer service, and BPO, Ayhee previously served as Business Unit Head at Accenture and President and Chief Operating Officer at Pacific Hub. Her specialties include operational leadership, business transformation, people management, talent development, and diversity and inclusion. She also chairs GoDigital Pilipinas, convenes Women In Action for the IT-BPM industry, and previously served two terms on the CCAP Board of Directors.

Joey Concepcion

Chair, ASEAN Business Advisory Council (ASEAN-BAC) 2026, ASEAN-BAC Philippines

Jose Ma. “Joey” A. Concepcion III is Chair of the ASEAN Business Advisory Council (ASEAN-BAC) 2026 and Chair of ASEAN-BAC Philippines, leading private-sector engagement during the Philippines’ ASEAN Chairmanship. He champions initiatives focused on regional economic integration, food and energy security, digital transformation, and the growth of micro, small, and medium enterprises (MSMEs). A long-time advocate of entrepreneurship, Joey founded the Philippine Center for Entrepreneurship – Go Negosyo, where he promotes entrepreneurship and inclusive economic growth. He previously served as ASEAN-BAC Chair in 2017, when he launched the ASEAN Mentorship for Entrepreneurs Network (AMEN), a regional initiative supporting MSMEs. Appointed Presidential Adviser for Entrepreneurship in 2005, he has served under three Philippine administrations and currently heads the Jobs Group of the Private Sector Advisory Council. During the COVID-19 pandemic, he also led private-sector initiatives including Project ARK and A Dose of Hope.

Roy Cuesta

Wholesale Banking Operations COO, ING Hubs Philippines

Roy Cuesta Jr., Wholesale Banking Operations COO at ING Hubs Philippines, is a banking and investment operations leader with more than two decades of experience navigating transformation across technology, operating models, products, market developments, and regulatory environments. Over the course of his career, he has observed that successful transformation is ultimately driven by people. This perspective has shaped his focus on building workforce and organizational capabilities, fostering adaptability, and helping organizations navigate transformation successfully.

Dharam “DG” Gurbani

Chief Growth Officer, Ascendion

Dharam “DG” Gurbani is Chief Growth Officer at Ascendion, overseeing the United Kingdom, Europe, Asia-Pacific, and India. He leads revenue acceleration, market penetration, and operational scaling, supporting Ascendion’s growth as an AI-native software engineering company. With over 20 years of leadership experience across retail, consumer goods, manufacturing, and technology, he has built and managed billion-dollar P&Ls, transformed global operations, and delivered sustained growth at LTIMindtree, Mindtree, and Essentra. His specialties include growth strategy, large-scale P&L management, operational transformation, client development, and translating business needs into AI-powered outcomes. At Ascendion, he helps create client value by combining platforms, AI, and human ingenuity to improve speed, quality, cost, and risk. Known for building trust and delivering measurable results, he focuses on turning market complexity into competitive advantage.

Jack Madrid

President and CEO, IBPAP

Jack Madrid is President and CEO of the IT and Business Process Association of the Philippines (IBPAP), leading efforts to strengthen the country’s position as one of the world’s premier destinations for global business services and global capability centers. Under his leadership, the industry has accelerated its shift toward higher-value, AI-enabled, and knowledge-intensive services. A seasoned business and technology executive with more than three decades of experience, his specialties include digital transformation, media, technology, financial services, and corporate strategy. Before joining IBPAP, Jack served as Country Manager of Yahoo! and Multiply Philippines, leading their commercial operations and brand expansion. He also held senior leadership roles at Dell, MTV Philippines, Ayala Corporation, and Citibank, where his responsibilities spanned media, strategic planning, and regional corporate banking.

John Myatt

Senior Vice President, International Relations, UnitedHealth Group

John Myatt is Senior Vice President for International Relations at UnitedHealth Group, where he leads enterprise engagement on legislative and public policy matters across Europe and Asia Pacific. His responsibilities span the European Union, multilateral institutions including the OECD, and priority markets such as India, Ireland, the Philippines, and the United Kingdom. He also oversees government affairs across emerging and strategic markets, providing insights on political, economic, regulatory, and healthcare developments to inform business strategy, market expansion, and long-term investment. Before joining UnitedHealth Group, John served as Deputy Director at the UK Prime Minister’s Delivery Unit, helping drive the implementation of key government priorities. He also served as Strategic Development Director for Healthcare at Serco and led Capgemini’s UK Healthcare Consulting practice, advising healthcare organizations on strategy, transformation, and operational performance. His expertise spans public policy, healthcare transformation, government affairs, and business strategy.

Ankor Rai

President and CEO, Straive

Ankor Rai is President and CEO of Straive, where he leads the company in helping clients across six industries operationalize data analytics and AI, from discovery and design to development and delivered impact. Under his leadership, Straive has earned recognition including the Newsweek AI Impact Award and an AIM Leader recognition in Agentic AI Services. Ankor brings over 25 years of experience delivering analytics and AI solutions for Fortune 500 clients across North America, the UK, and Asia. Prior to joining Straive in 2023, he served as Executive Vice President and Chief Digital Officer at EXL and was a member of its Executive Committee. Earlier in his career, he was a Partner at Inductis, one of the early pioneers in data and analytics. His expertise includes data, analytics, AI, cloud technologies, digital transformation, and human-in-the-loop solutions.

Sandeep Uppal

President and CEO, HSBC Philippines

Sandeep Uppal is President and CEO of HSBC Philippines, where he leads the bank’s operations in the country. With over 30 years of experience at HSBC, he has held senior leadership roles across Commercial Banking, Trade Services, Private Banking, Personal Banking, and Strategic Planning, with experience spanning India, the Philippines, Hong Kong, the United Kingdom, and Mauritius. Prior to his current role, Sandeep was Global Co-Head of International Subsidiary Banking for HSBC Commercial Banking, based in Hong Kong, where he was responsible for large corporate and mid-market subsidiary clients across 54 markets. His expertise spans banking, international business, corporate banking, and strategic planning. Sandeep is also a Board Trustee of the IT and Business Process Association of the Philippines (IBPAP). He holds an MBA from XLRI, India, and a degree in Economics from Delhi University.

Tonichi Achurra-Parekh

Board of Trustee, IBPAP and CXAP

Tonichi Achurra-Parekh is a Trustee of both the IT and Business Process Association of the Philippines (IBPAP) and Customer Xperience Association of the Philippines (CXAP). Previously, she was Vice President for Client Success and Marketing at Concentrix Philippines. In that role, she led operational excellence across a multi-industry portfolio spanning technology, retail, and social content management. She also oversaw the company’s in-country brand marketing and communications. Tonichi has a 23-year track record in the customer experience industry, including previous roles as Country Leader for various organizations. She began her career as a customer service officer at Citibank after earning a Business Administration degree from De La Salle University. Her specialties include client success, customer experience operations, service delivery, brand marketing, data privacy and security, and innovation. She has also promoted industry efforts in fraud prevention through One Trust Link.

Nicki Agcaoili

Vice-Chair, IBPAP

Chief Country Executive, Carelon Global Solutions Philippines

Nicki Agcaoili is Vice President and Chief Country Executive of Carelon Global Solutions Philippines, where he leads strategy, enterprise initiatives, and programs supporting the organization’s growth and mission. With over 20 years of experience in the IT-BPM industry, he has held leadership roles across operations, strategy, and business transformation, managing teams and operations across the Philippines, India, Vietnam, and Nicaragua. Before joining Carelon, Nicki served as Chief Strategy and Planning Officer at Carelon Global Solutions India, and held senior leadership roles at Straive, TTEC, and Convergys, as well as Executive Director for External Affairs and Investor Relations at IBPAP. He currently serves as Vice Chair of the IBPAP Board of Trustees, where he contributes to industry policy and competitiveness initiatives. His leadership and contributions to job creation and economic development have earned him the Nation Builder Award and the Pinuno Award for Leadership Excellence.

Col. Alan Lito S. Arao-arao (Ret.), MIT

Chief, Digital Analytics Division, Cybercrime Investigation and Coordinating Center

Col. Alan Lito S. Arao-Arao (Ret.), MIT, is Chief of the Digital Analytics Division at the Cybercrime Investigation and Coordinating Center (CICC). He is an ICT and cybersecurity professional with extensive experience in cybercrime analytics, emerging cyber threats, digital forensics, aviation cybersecurity, and organizational risk management. A retired Philippine Air Force officer and former military pilot, he has also worked as a cybersecurity consultant and academic instructor. His professional work focuses on strengthening cyber resilience and developing practical approaches to emerging digital threats. He is also an advocate for responsible AI governance, emphasizing the importance of secure, ethical, and effective use of emerging technologies. His expertise spans cybersecurity, cybercrime investigation and analytics, digital forensics, aviation cybersecurity, risk management, and AI governance.

Atty. Princess Lou M. Ascalon

Government and Regulatory Affairs Executive, IBM Philippines and Asia Pacific Privacy Policy Leader, IBM

Atty. Princess Lou M. Ascalon is Government and Regulatory Affairs Executive at IBM, covering the Philippines, Vietnam, Malaysia, and Thailand, and serves as IBM Asia Pacific Privacy Policy Leader. She concurrently leads IBM’s privacy, cybersecurity, and artificial intelligence policy across Asia Pacific. Her specialties include information technology policy, industry investment and development, innovation, workforce flexibility, and services trade liberalization. Previously, Atty. Ascalon was Country Counsel for IBM Philippines, leading the legal team responsible for transactional and contractual matters, as well as regulatory and compliance concerns. She currently serves as Philippines Committee Chair of the US-ASEAN Business Council and Co-Chair of the Intellectual Property Rights Committee of the American Chamber of Commerce.

Nathalie Bernardo

Vice President and Site Head, Sun Life Global Solutions Philippines

Nathalie Bernardo is Vice President and Site Head of Sun Life Global Solutions Philippines, where she leads a multidisciplinary global capability center delivering technology, client care, and knowledge solutions across North America and Asia. Her expertise spans AI-enabled delivery, business transformation, operations, technology, human resources, and digital delivery, with a focus on combining technology with human judgment to create sustained business value. With over 25 years of experience, Nathalie has held leadership positions at Hewlett-Packard, Coca-Cola, and Accenture, leading transformation initiatives across various functions. She is also an advocate for globally competitive Filipino talent and women in technology. Her contributions to transformation and people leadership earned her the Woman Leader of the Year award at the 2025 Asia CEO Awards. She holds an MBA from De La Salle University and executive certificates from INSEAD and eCornell University.

JL Botor

President, Healthcare Information Management Association of the Philippines

JL Botor is President and Board Trustee of the Healthcare Information Management Association of the Philippines (HIMAP). He also serves as Country Head of Sustainable Medical Billing, a global leader in revenue cycle management. With more than 24 years of experience in Healthcare Information Management Services, JL is a seasoned IT and BPM executive. His specialties include BPO setup, operations, business development, and process automation. His career combines extensive experience in healthcare information management with leadership roles in both an industry association and a revenue cycle management company.

Marco Escareal

Corporate Health Associate Director, Aon Philippines

Dr. Marco Escareal is Corporate Health Associate Director at Aon Philippines, where he advises employers on workforce resilience, employee wellbeing, and sustainable business performance. A physician with more than 25 years of experience across healthcare, the IT-BPM industry, medical education, workforce wellbeing, and organizational transformation, he brings a multidisciplinary perspective to the intersection of health, human capital, and business strategy. Drawing from leadership roles in corporate, healthcare, and academic settings, Dr. Escareal advocates for a human-centered approach to organizational transformation. His areas of focus include workforce wellbeing, adaptability, workforce readiness, and trust amid rapid technological change. He also explores how AI and emerging technologies can go beyond improving efficiency to create better work, unlock human potential, and support resilient, future-ready workforces.

Atty. Jamea Garcia

Corporate Secretary, CXAP

Atty. Jamea Garcia is Senior Vice President for Human Resources at Sagility, where she leads strategic HR operations, talent development, and employee engagement across the region. With more than 20 years of experience, she specializes in strategic human resources management, organizational transformation, recruitment, and HR analytics. Her leadership experience includes guiding large-scale restructuring and mergers while maintaining employee morale and operational continuity. Jamea is also a strong advocate for diversity and inclusion, using data-driven approaches to support effective people strategies and organizational growth. She serves as Corporate Secretary of the Customer Xperience Association of the Philippines (CXAP), contributing to governance and organizational effectiveness within the customer experience and business process management sector. Her expertise spans human capital strategy, organizational change, talent management, employee engagement, and HR transformation.

Aparajita Gupta

Lead – Operations Transformation, Accenture, Inc.

Aparajita Gupta is Operations Transformation Lead at Accenture Operations, where she drives enterprise-wide transformation to help organizations advance beyond cost efficiency toward growth, agility, and data-driven decision-making. With nearly 30 years of global experience spanning operations, analytics, and digital transformation, she has led complex programs across the United States, Europe, Australia, India, and the Philippines. Her specialties include integrating AI, automation, and advanced analytics into operations and translating technology investments into measurable business outcomes. Throughout her career, she has helped reposition back-office operations as strategic growth enablers by improving customer experience, strengthening sales and service performance, and unlocking cost efficiencies. She also champions continuous learning, diversity of thought, and talent development to build future-ready teams capable of thriving amid rapid change.

Alvin Juban

Chairman, Game Developers Association of the Philippines

Alvin Juban is Chairman of the Board of the Game Developers Association of the Philippines (GDAP). He previously served as the association’s President for 11 years, from 2010 to 2021. He is also the Studio Director of Synergy88, a fully Filipino-owned game art development company focused on the triple-A space, including PlayStation and Xbox Studios. His specialties include game art development, studio leadership, and gaming industry development.

Benedict Hernandez

Senior Advisor for Industry Roadmap & Strategy, IBPAP

Benedict C. Hernandez is Senior Advisor to the IT and Business Process Association of the Philippines (IBPAP) for Industry Roadmap & Strategy, providing strategic counsel on the direction and growth of the Philippine IT-BPM industry. Previously, he was Senior Managing Director at Accenture, where he spent over 25 years in business process management and led large-scale operations across the Philippines, Asia Pacific, and globally. As Accenture’s Global Operations Delivery Lead, he oversaw a global network of approximately 200,000 Operations professionals across more than 50 locations, serving over 1,000 clients. His expertise includes operations, talent, data, automation, AI, and business transformation. A pioneer of the Philippine IT-BPM sector, Benedict was a founding member of the Contact Center Association of the Philippines and a pioneering member of IBPAP. He served as trustee and chair of both organizations for multiple terms, contributing to industry roadmaps, talent development, and policy advocacy.

Sunny Kaila

Founder and CEO, IT By Design

Sunny Kaila is Founder and CEO of IT By Design, a global talent solutions company with more than 900 employees supporting managed service providers (MSPs) across North America. A TEDx speaker, bestselling author, podcast host, and entrepreneur, he is known for his people-first approach to leadership and growth. Sunny is the author of The Secret to Building Winning Global Teams and Borderless Life: How to Build Your Ever-Expanding Future. He is also an architect of the MSP to MIP (Managed Intelligence Provider) movement and the innovator behind AI By Design, which helps MSPs move from automation to intelligence through AI strategy, managed AI agents, training, and professional services. As host of the AI By Design podcast, he explores how AI is reshaping business, leadership, and operations with industry leaders and experts.

Paolo la’O

Chairman, Global Capability Center Council Philippines

Paolo la’O is the Chairman of the Global Capability Center Council (GC3), the trade association of in-house centers operating in the country. He is previously the Country Head of International Business Operations at Dexcom where he oversees the Manila and Cebu operations and leads the development, implementation, and communication of the company’s country strategy. His responsibilities include supporting local talent, driving value for global stakeholders, and enhancing employee experience. Paolo is a senior global business services executive with over 20 years of management experience across the Philippines, United States, and India, primarily in banking and financial services. His specialties include country management, operations, strategy, talent development, and stakeholder management. Paolo also serves as a Trustee of the Information Technology and Business Process Association of the Philippines

Willy Lim

Vice President for Human Resources, Marketing and Talent Acquisition – APAC, Foundever

Willy “Will” Lim is Vice President for Human Resources, Marketing and Talent Acquisition – APAC at Foundever, where he oversees functions across the Philippines, China, Malaysia, Australia, and New Zealand, as well as China’s country operations. He joined Foundever in 2004 and brings extensive leadership experience in human resources, talent acquisition, recruitment, talent analytics, workforce management, and shared services. Will specializes in building high-performing, multidisciplinary teams and driving process improvement, innovation, and cost efficiency aligned with business goals. His experience spans complex, high-volume operations, from recruitment and workforce management to HR shared services and risk management. In recognition of his leadership, he was named to the 2024 PH Top Talent Leaders Bridge100 List and recognized by the Asia Corporate Excellence & Sustainability Awards (ACES) in 2025 as one of the Most Inspiring Executives in Asia.

Gelo Madrid

President, Maya Bank

Angelo “Gelo” Madrid is President of Maya Bank, one of the Philippines’ leading digital banks. Before joining Maya, he served as Country Manager of Tala Philippines, a US-based fintech lending startup. He also held various roles at Citibank in New York, including co-founding a fintech startup with Citi Ventures that uses alternative data to help US consumers gain access to credit. His experience spans digital banking, fintech lending, credit innovation, and the use of alternative data in financial services. Gelo holds a bachelor’s degree in Management and a Juris Doctor degree from Ateneo de Manila University, as well as an MBA from Duke University’s Fuqua School of Business.

Dannah Majarocon

Managing Director, Jobstreet by SEEK

Dannah Majarocon is the Managing Director of Jobstreet by SEEK, leading the company’s AI-powered transformation of digital recruitment in the Philippines. Appointed to lead SEEK in the country in July 2023, she previously gained technology industry experience at Groupon, Globe, and GCash and became Managing Director of Lalamove Philippines at age 26. She has also completed INSEAD’s Advanced Management Program. Her specialties include digital recruitment, intelligent talent matching, automation, and the responsible use of generative AI. Under her leadership, Jobstreet by SEEK uses these technologies to help employers identify suitable talent more efficiently while supporting jobseekers with skills development and verification tools. Beyond her corporate role, Dannah champions coaching and mentorship, particularly for young women, by building programs and networks that prepare future leaders for an AI-enabled economy.

Ripun Jai Mehta

Managing Partner, Novistra Capital

Ripun Jai Mehta is Founder and Managing Partner of Novistra Capital, bringing over 25 years of experience in financial services. He has advised on more than 100 mergers and acquisitions and private equity transactions across the Technology, Healthcare, Education, and Events sectors. His expertise spans financial services, technology and services, strategic transactions, and advising founder-led businesses through complex growth and investment decisions. Beyond advisory work, Ripun is an entrepreneur and investor who has founded and backed multiple ventures globally. His combination of operational and financial experience enables him to work closely with high-growth businesses on strategic and investment opportunities. He holds an MBA from London Business School, where he was a Sumantra Ghoshal Scholar. Ripun divides his time between London and New York and previously lived and worked in New York for over a decade.

Marlyn Montano

President, Animation Council Philippines, Inc.

Marlyn Montano is CEO of PlayLab Animation Studio, a company she co-founded with her husband in 2023. She also serves as President of the Animation Council of the Philippines, Board of Trustee of IBPAP, and Part-time Faculty at the University of Makati, where she teaches Business Ventures in Multimedia. With extensive experience in creative management, particularly in animation, Marlyn previously founded Holy Cow Animation and served as General Manager of ToonWorks Manila and VHQ Dimensions, Singaporean- and Australian-owned companies where she gained experience collaborating with visual effects and post-production companies across the region. She holds a Master’s Degree in Entrepreneurship from the Asian Institute of Management and has completed the Chief Financial Officer Program at the same institution.

JS Park

Country Head of Global Payments Solutions (GPS), HSBC Philippines

JS Park is Country Head of Global Payments Solutions at HSBC Philippines, a role he assumed in March 2025. He leads the bank’s wholesale payments strategy and franchise growth through product innovation, client leadership, service delivery, and risk and controls. With more than 25 years of international finance experience across Asia, his specialties include transactional banking, wholesale payments, multinational corporate banking, relationship management, and risk management. After joining HSBC in 2006, he spent seven years as Global Relationship Banker in Korea before leading Multinationals and International Banking there. From 2020 to February 2025, he served as Country Head of International Banking for HSBC Vietnam. Earlier, he worked at KPMG Financial Advisory Services and Accolade Inc., a private mergers and acquisitions advisory firm. He holds a Master of Science from Yonsei University’s Graduate School of International Studies.

Saju Pillai

Senior Vice President, Sagility Philippines

Saju Pillai is Senior Vice President at Sagility Philippines, where he oversees operations, driving customer success, operational excellence, financial stewardship, and organizational development across a diverse portfolio. He is a business leader with over 26 years of experience in large-scale operations, client delivery, and business transformation across the healthcare and BPO sectors. Throughout his career, Saju has built high-performing teams, developed trusted client partnerships, and championed innovation while focusing on people and performance. Before joining Sagility, he held senior leadership positions at Concentrix, UnitedHealth Group/Optum, Aegis, Genpact, and WNS. His areas of expertise include operations leadership, client delivery, business transformation, organizational development, and operational scale. Saju holds a Bachelor of Commerce (Honors) degree from Delhi University and has completed executive management programs in India and the Philippines.

Josephine Romero

Senior Adviser, ASEAN Business Advisory Council

Josephine Romero is a business and public-sector leader with expertise in digital transformation, entrepreneurship, trade, and jobs and skills development. She serves as Senior Adviser for Digital to the ASEAN Business Advisory Council Philippines Chairman, Head Secretariat for the President’s Private Sector Advisory Council – Education and Jobs Sector Group, President of the Private Sector Jobs and Skills Corporation, and CEO of Zip Financial Technologies Inc. She is also a certified mentor for Go Negosyo’s Kapatid Mentorship for Micro Enterprise (KMME) Program, focusing on digital transformation for women entrepreneurs. Previously, Romero held various positions at the Department of Trade and Industry, including Assistant Secretary of the Foreign Trade Service Corps and Chief of Staff to the Trade Secretary. As Special Trade Representative, she headed DTI overseas posts in the United States and Brazil. She holds a B.S. in Economics from the University of the Philippines.

Irish Salandanan-Almeida

Chief Privacy Officer and Vice President for Digital Policy & Governance, Globe Telecom, Inc.

Irish Salandanan-Almeida is Chief Privacy Officer and Vice President for Digital Policy & Governance at Globe Telecom, Inc. A Certified Information Privacy Manager through the International Association of Privacy Professionals (IAPP), her specialties include data privacy, digital policy and governance, digital literacy, and online safety. She completed the London School of Economics’ Data: Law, Policy, and Regulation course in 2022. Irish chaired the IAPP KnowledgeNet Philippines Chapter from 2021 to 2022 and served on its Women Leading Privacy Advisory Board from 2023 to 2024. She currently serves on the IAPP Asia Advisory Board and joined the inaugural UK-Southeast Asia Women in Cyber Fellowship in 2024. At Globe, she contributes to programs promoting digital literacy and preventing online child exploitation, cyberbullying, fraudulent spam and scams, and other unlawful online activities.

Joey Salceda

Secretary, Presidential Legislative Liaison Office

Jose Ma. “Joey” Sarte Salceda is Presidential Legislative Officer and Head of the Presidential Legislative and Liaison Office (PLLO), where he works at the intersection of executive policy, legislation, and national development. He brings extensive experience in public service and economic policy, having served as Governor of Albay and as District Representative in the House of Representatives. He previously chaired the Regional Development Council V and the Luzon Regional Development Committee. His areas of expertise include tax policy, disaster risk reduction, legislative reform, and economic development. Secretary Salceda holds a Bachelor’s degree in Management Engineering from Ateneo de Manila University and a Master’s in Business Management from the Asian Institute of Management. He was also conferred a Doctor of Humanities, honoris causa, by Bicol University.

Don Sausa

VP and Country Manager for Philippines Operations, Cardinal Health

Don Sausa is VP and Country Manager for Philippines Operations at Cardinal Health, where he leads strategic initiatives, business transformation, and operational excellence across the organization. He is a seasoned operations and business services leader with extensive experience in global operations, customer service, and shared services management. His leadership experience spans healthcare, pharmaceutical, fintech, travel, and business services, giving him a broad perspective on operational strategy and organizational performance. Don specializes in building high-performing teams, driving digital transformation, and developing innovative solutions that improve customer outcomes and employee engagement. He is also focused on cultivating positive workplace cultures and empowering teams to achieve sustainable growth and performance.

Larah Sta. Maria

Vice President for Performance Engineering Team and Transformation, Concentrix Philippines

Larah Sta. Maria is Vice President for Performance Engineering Team and Transformation at Concentrix Philippines, where she leads enterprise-wide initiatives and operational support teams across Training, Quality, and Transformation. With over two decades of experience in the business process outsourcing industry, she specializes in operational transformation, AI-enabled delivery, performance engineering, innovation, and talent development. Larah has led the development and deployment of technology-led solutions designed to enhance agent performance, improve customer experience, and deliver measurable business outcomes. She has also built innovation ecosystems, including build teams and centers of excellence, to develop and scale new capabilities. Her experience includes leading large-scale upskilling programs and building high-performing teams focused on future-ready capabilities. In recognition of her contributions to the Philippine IT-BPM sector, she was named among the top five HIMAP SHEroes awardees.

Nora Terrado, FICD, CPA

Senior Adviser, ASEAN Business Advisory Council (ASEAN-BAC) Philippines

Nora Terrado is Senior Adviser to the ASEAN Business Advisory Council Philippines, where she guides legacy-driven programs for the 2026 Philippine Chairship, with a focus on women and gender inclusion. She is the founder of Carelon Global Solutions Philippines, formerly Legato Health Technologies, which she built from inception into a healthcare IT-BPM enterprise with approximately 10,000 employees across Metro Manila and Iloilo. As Chief Country Executive, she led the organization through rapid growth, profitability, and leadership transition. Nora previously served as Undersecretary of the Department of Trade and Industry from 2013 to 2018, where she led technology-enabled transformation, international trade and investment initiatives, startup ecosystem programs, and women’s economic empowerment efforts. Her industry leadership includes senior roles at Headstrong Philippines, Genpact, James Martin & Co, and Circle Freight International, as well as leadership roles in IBPAP, PSIA, and HIMAP.

Engr. Bernard Nicolas E. Villamor, PECE, EMBA

President, President of Cebu Institute of Technology – University

Engr. Bernard Nicolas E. Villamor, PECE, EMBA, has served as President of Cebu Institute of Technology – University since 2017. A Professional Electronics Engineer and ASEAN Engineer, he placed 13th in the Electronics and Communications Engineering licensure examination and holds an Executive Master of Business Administration from the Asian Institute of Management. His specialties include engineering, institutional leadership, innovation, and private higher education. Under his leadership, Cebu Institute of Technology – University rose to 199th among the world’s most innovative universities in the World’s Universities with Real Impact Rankings and produced over 90 first placers and 700 topnotchers in various licensure examinations. He also became the first Cebuano and Visayan to serve as President of the Philippine Association of Colleges and Universities in its 90-year history and previously chaired the Coordinating Council of Private Educational Associations.

Jimbo Borja

President, S&P Global Philippines

Jimbo Borja is President of S&P Global Philippines, overseeing the day-to-day operations of the company’s centers in Manila. Since joining S&P Global in 2014, he has strengthened operational frameworks and implemented strategic initiatives focused on efficiency and continuous improvement. His specialties include operational excellence, strategic execution, problem-solving, financial services, and business process outsourcing operations. Before assuming his current role, Jimbo held leadership positions across sales, marketing, and operations at SPI Global, a subsidiary of the Philippine Long Distance Telephone Company, and Citibank. He holds a bachelor’s degree in Management of Financial Institutions from De La Salle University. Beyond his operational responsibilities, he serves as Executive Sponsor of PRIDE and advocates for the CORE and Green Team initiatives, supporting workplace inclusion, sustainability, corporate social responsibility, and community engagement.

Bree Cerdinia-Ramos

Director and Head of External Relations for the Philippines and India, Shearwater Health

Bree Cerdinia-Ramos, PRN, USRN, and Health Coach, is Director and Head of External Relations for the Philippines and India at Shearwater Health. She also serves on HIMAP’s Board of Trustees as Assistant Corporate Secretary. At Shearwater Health, she leads strategic collaborations with government agencies, healthcare industry partners, academic institutions, and regulatory bodies. With over 16 years of leadership experience across operations, training, and workforce development, Bree has contributed to the design and implementation of strategies and programs aligned with organizational goals. Her specialties include external relations, public-private partnerships, ethical healthcare outsourcing, and workforce readiness. Her work supports Shearwater Health’s long-term business objectives while fostering industry collaboration and helping develop a sustainable, future-ready healthcare workforce.

Celeste Ilagan

President and CEO-Designate, IBPAP

Celeste Ilagan is President and CEO-Designate of the IT and Business Process Association of the Philippines (IBPAP). She previously served as IBPAP’s Chief Operating Officer, overseeing operations and government-related initiatives. With 25 years of experience, Celeste combines management and operational expertise with a deep understanding of government affairs, policy, and regulation. Her specialties include organizational management, policy advocacy, regulatory strategy, and industry competitiveness. She represents the Philippine IT-BPM sector in key discussions with policymakers and regulatory officials, helping align industry priorities with enabling policies. Celeste also works to anticipate and navigate legislative and regulatory changes affecting the sector. Through her strategic guidance and advocacy, she advances forward-looking solutions aimed at strengthening the country’s competitiveness and maintaining its global leadership in IT-BPM.

Akshay Mathur

Partner, Everest Group

Akshay Mathur is a Partner at Everest Group, specializing in global sourcing. He assists clients in the area of locations optimization, workforce strategy, and productivity. Prior to joining Everest Group, Akshay worked with the global corporate strategy team at Cognizant, advising the firm’s senior leadership on critical issues. He holds an MBA from Narsee Monjee Institute of Management Studies (NMIMS), Mumbai, India.

Fleurette Navarro

Executive Vice President, Regional President Philippines, iQor

Fleurette “Flo” Navarro is Executive Vice President and Regional President, Philippines, at iQor, an award-winning global provider of outsourced customer experience solutions. She leads the company’s Philippine operations, human resources, recruitment, and administrative functions, driving efficiency, growth, and a people-first culture. Since joining iQor in 2017, Flo has served as Global Chief People Officer and Senior Vice President of Global Recruitment and HR. With more than 26 years of BPO experience, her specialties span operations, client services, training, quality assurance, human resources, talent acquisition, employee engagement, and workplace culture. She previously held senior operational leadership roles at HSBC, Capital One, and Tata Consultancy Services. Flo also chairs iQor Qares Philippines, the company’s nonprofit organization supporting employees and communities in need.

Jeremy John Pintor

Assistant Vice President, People Business Partner, EastWest Bank

Jeremy John A. Pintor is Assistant Vice President for People Business Partner at EastWest Bank, where he advises executive leadership on workforce planning, talent management, leadership development, succession, and performance culture across the bank’s operations cluster. A Strategic Human Capital leader with almost 20 years of experience across banking, management consulting, academe, and development sectors, he specializes in aligning HR strategies with commercial outcomes, talent development, organizational development, and change management. Previously, Jeremy served as Senior Director for Talent Development at Viventis, where he led major consulting engagements, including the development of Bangko Sentral ng Pilipinas’ digital corporate university and CHRO Accelerator Program. He also held leadership roles at the Asian Institute of Management and USAID’s Human Resources for Health 2030 project. He holds a Master of Science in Management from the University of Asia and the Pacific and completed the Global Strategic Leadership Program at The Wharton School.

Haider Amir

Director – Asia, TELUS Health

Haider Amir is Director for Asia at TELUS Health. He has spent the past 10 years working in digital health and wellbeing and brings more than 19 years of business development experience. With extensive knowledge of Asian markets, Haider understands the region’s cultural diversity and its nuances. He works closely with stakeholders at all levels across a wide range of industries to help organizations build effective wellbeing cultures that support healthier, happier, and more productive employees. His specialties include digital health, employee wellbeing, business development, stakeholder engagement, cross-cultural collaboration, and organizational wellbeing strategy. Haider is passionate about the positive impact that wellbeing can create for individuals and organizations.

Allan Caballero

Managing Director – Industry and Process, Accenture in the Philippines

Allan Caballero leads Industry and Process for Accenture’s Global Network Manila Node in the Philippines. In this role, he builds consulting capabilities, develops talent, and helps clients drive reinvention through process and technology implementation. He also leads Accenture Philippines’ Global Capability Center (GCC) business, working with clients’ Global Business Services organizations and GCCs to advance their transformation priorities and business objectives. With more than 23 years of leadership experience at Accenture, Allan has led large-scale business and technology transformation programs across industries. Throughout his career, he has held leadership roles spanning consulting, enterprise transformation, procurement and sourcing technologies, and SAP. His specialties include consulting, enterprise transformation, process reinvention, technology implementation, talent development, and GCC strategy.

Christine Caballero

Director of Operations, Sanas

Christine Caballero is Director of Operations at Sanas. She brings nearly two decades of experience in operational excellence, customer experience, and continuous improvement. Before joining Sanas, Christine held leadership roles at major global organizations, including Sutherland, Telstra, and Convergys. At Sanas, she applies analytical rigor and a strong focus on purposeful change to designing streamlined operational frameworks that simplify complex systems for businesses and end users. Her specialties include operations leadership, customer experience, continuous improvement, operational framework design, process simplification, and organizational transformation. Christine’s approach looks beyond immediate optimization outcomes to understand how operational improvements can drive meaningful transformation and help foster a stronger organizational culture.

Mark Anthony Colobong

Executive Director – Technology Consulting, EY Global Delivery Services (GDS) Philippines

Mark Anthony Colobong is Executive Director in Technology Consulting at EY Global Delivery Services (EY GDS) Philippines and ServiceNow Practice Leader for EY GDS Philippines. He brings more than a decade of experience in enterprise technology consulting, leading transformation initiatives for organizations globally. Under his leadership, the ServiceNow practice grew from a startup team into one of the Philippines’ largest pure-play ServiceNow implementation practices, delivering digital workflow solutions across IT operations, employee experience, risk management, and business processes. At EY GDS, Mark also spearheaded the Accelerated Learning Program for ServiceNow under EY GDS Academia, an industry-academe collaboration with ServiceNow and academic institutions that provides students with platform experience, certifications, and mentorship. His specialties include enterprise technology transformation, ServiceNow implementation, AI-enabled workflows, automation, enterprise platforms, talent development, and industry-academe collaboration.

Charlotte Evans

Director – Global Customer Advocacy, Coursera for Business

Charlotte Evans is Director for Global Customer Advocacy at Coursera for Business. She has collaborated with more than 100 Fortune 500 organizations to advance workforce transformation through upskilling and reskilling initiatives. In her current role, Charlotte advises companies across industries on aligning learning strategies with measurable business outcomes and unlocking workforce potential. She developed her passion for education early in her career while working as a scholarship advisor in Asia. Her specialties include customer advocacy, workforce transformation, learning strategy, upskilling, reskilling, and business outcomes. Charlotte holds a Bachelor of Arts in Journalism and East Asian Studies from New York University and a master’s degree in International Education Policy from the Harvard Graduate School of Education.

Geary Hinolan

Strategic Solutions Consultant, LivePerson

Geary Hinolan is a Strategic Solutions Consultant at LivePerson with over 19 years of global experience driving CX innovation and digital transformation. Having held key roles at Microsoft, SAS, and 8×8, he now advises major Philippine and Southeast Asian enterprises on moving beyond basic transactional tools. Specializes in designing scalable Conversational AI and CPaaS architectures that boost operational efficiency, maximize ROI, and up-skill teams for the future of customer experience.

Ines Lam

Global Research Economist, HSBC

Ines Lam is Associate Director, Asia Economics at HSBC. She joined HSBC in August 2023 and focuses on economic thematic research for the pan-Asia region. Before joining HSBC, Ines conducted economic research on China at a global investment bank. She also worked as an economist at a brokerage house in Hong Kong, covering the Greater China economies. Her specialties include Asian economics, China economic research, thematic research, and economic analysis of Greater China. Through her work, she brings experience examining economic developments across major Asian markets and interpreting their implications for the region. Ines holds a Master of Arts in Development Economics and a Bachelor of Arts in International Development from McGill University in Canada.

Doris Aura Pastoriza

Principal – Technology Consulting, R.G. Manabat & Co. (KPMG in the Philippines)

Doris Aura Pastoriza is Principal – Technology Consulting at R.G. Manabat & Co. (KPMG in the Philippines). She brings over 20 years of experience in service line leadership, project management, service delivery management, capacity planning, and change management. In her role, Doris develops and implements Data, AI & Innovation strategies, manages a team of engineers, business analysts, and project managers, and oversees customer relationships. She also serves as alliance lead for key strategic partners and Global Lighthouse lead while leading employee engagement initiatives within Technology Consulting. Her specialties include robotics process automation, low-code and no-code automation, artificial intelligence, data visualization, automated report engines, and advanced data management. Her professional background spans energy, finance, retail, human resources, procurement, and fast-moving consumer goods.

Nirav Rawell

Senior Vice President and Head – Product Management, ProHance

Nirav Rawell is SVP – Product Management at ProHance. He brings extensive experience building and scaling products across artificial intelligence, enterprise technology, and large-scale digital platforms. Before joining ProHance, Nirav spent several years at Microsoft, where he led AI initiatives across Microsoft Teams, Copilot, and Education. In these roles, he shaped product strategy, drove adoption, and brought AI-powered experiences to users globally. At ProHance, Nirav leads the product function, shapes the company’s product strategy, and accelerates its AI roadmap. He focuses on helping organizations understand how work is changing, use workforce data to improve business decisions, and embed AI into how work gets done. His specialties include product strategy, AI platforms, enterprise technology, workforce productivity, digital platforms, and enterprise decision-making.

Anand Subramanian

Head of Innovation and Research, Straive

Anand Subramanian is LLM Psychologist and Head of Innovation at Straive, where he researches AI, publishes demos, and leads the development of its agentic AI platform, the LLM Foundry. He brings experience across AI, data science, consulting, and data storytelling. Before joining Straive, Anand co-founded Gramener, the visual data-storytelling company acquired by Straive in 2023, and held roles at BCG, Lehman Brothers, Infosys Consulting, and IBM. At Straive, his work on the LLM Foundry contributed to its recognition as LLM Platform of the Year in the 2025 AI Breakthrough Awards. His specialties include large language model behavior, agentic AI, data science, data visualization, and AI platform development. He also teaches Tools in Data Science at the Indian Institute of Technology Madras and studied at IIT Madras, IIM Bangalore, and London Business School.

Jolo Veneracion

Institutional Client Relationship Manager and Retirement Subject-Matter Expert, ATRAM

Jolo Veneracion is an Institutional Client Relationship Manager and Retirement Subject-Matter Expert at ATRAM. He brings more than a decade of experience across employee benefits, insurance, actuarial consulting, and management advisory. Before joining ATRAM, Jolo worked at the largest actuarial consulting firm in the Philippines, where he led its insurance consulting business unit and channel and business development strategies. He also piloted retirement plans and supplemental employee benefit programs for global and large local companies, including several leading IT-BPM employers. At ATRAM, he spearheads retirement initiatives covering benefit design optimization, employee investment choice, and Corporate PERA. His specialties include retirement planning, employee benefits, actuarial consulting, insurance, business development, and stakeholder management. Jolo earned his Bachelor of Science in Statistics, cum laude, from the University of the Philippines Diliman.

Shay Sin Beti

Founder & CEO, Jobix.AI

Shay Sin Beti is the Founder and CEO of Jobix.AI, the voice AI and automation platform built for affiliate, lead-gen, finance and contact-centre operators worldwide. A technologist and serial entrepreneur, Shay has spent over twelve years founding and scaling global businesses across performance marketing, rent-to-own and consumer technology. His thesis: enterprise-grade tech, the kind that once required a full contact-centre build-out, has been gatekept too long. The next decade belongs to the operators who can wield it without a development team

Miracle Comia

Sales Director – APAC, FPT Smart Cloud

Miracle “Mica” Comia is the Sales Director APAC of FPT Smart Cloud (FPT Corporation), bringing over 18 years of experience in enterprise technology sales, business development, and digital transformation. She has worked with leading technology organizations and has built deep expertise across Artificial Intelligence, SaaS, Cloud, Fintech, Customer Experience, and enterprise solutions. She has led strategic engagements with major banks, financial institutions, conglomerates, BPOs, and large enterprises, helping organizations translate emerging technologies into practical business outcomes. At FPT, Mica leads the sales and go-to-market initiatives, with a strong focus on expanding the adoption of AI-powered solutions across the Philippines market

Lex Lavin

Group Chief Finance Officer, Pueblo de Panay TechnoPark

Lex Lavin, CCREP, CLSSYB, is Group Chief Finance Officer of Pueblo de Panay TechnoPark and Commercial Leasing Director of Pueblo de Panay. He brings experience across corporate finance, commercial leasing, property development, operations, and business strategy. He previously served as Chief Operating Officer of Pueblo de Panay, providing him with experience in both financial management and business operations. In his current roles, Lex helps guide the financial and commercial direction of the group’s businesses and real estate portfolio, including work related to Pueblo de Panay Township and the development of its commercial and business ecosystem in Roxas City. His specialties include strategic finance, corporate governance, commercial real estate, risk management, and business expansion. Lex studied at De La Salle–College of Saint Benilde and is a Lean Six Sigma Yellow Belt certified by the Council for Six Sigma Certification.

Kim Salonga

Director for International Remittance, Coins.ph

Kim Salonga is Director of International Sales at Coins.ph. She brings more than 11 years of experience leading growth initiatives across the fintech industry. Her professional background spans international partnerships, business development, payments, and cross-border remittances, with a focus on building relationships that accelerate market expansion, strengthen distribution, and deliver measurable commercial results. At Coins.ph, Kim leads international sales and partnership strategy across key markets, driving revenue opportunities, expanding the company’s global footprint, and developing collaborations that advance access to digital financial services. Her specialties include international sales, strategic partnerships, fintech business development, payments, cross-border remittances, market expansion, and distribution strategy.